Introduction - General conditions
These general terms and conditions of use, which are subject to change from time to time, apply to all our services, directly or indirectly (provided by our distributors) online, via mobile devices, by e-mail or by telephone. By accessing our (mobile) website or any other application via a platform (hereinafter collectively referred to as the « Platform »), and/or by making a reservation request, you declare that you have read these general terms and conditions of use and our privacy policy, understand their scope and accept them.
These pages, their content and infrastructure, as well as the online reservation request service provided by us via this website belong to, are managed by and are provided by Spartner SAS. They are made available to you solely for personal and non-commercial (B2C) use, which remains subject to the general terms and conditions of use set out below. Our relationship with the Travel Suppliers is
governed by separate terms and conditions that govern the commercial (B2B) relationship we have with each Travel Supplier. Each Travel Supplier acts in a professional manner towards Spartner SAS when making their product or service available on or via our website (both in the context of its « B2B »
commercial relations and its « B2C » non-commercial relations).
Please note that the Travel Suppliers may hold, declare applicable and require (acceptance of) their own terms and conditions (of service, shipment, transport, use) and house rules for the use, access and consumption of the Travel (which may include certain exclusions and limitations of liability).
Definition of our service
Through this Platform, we (Spartner SAS and its affiliated (distribution) partners) provide an online portal through which Travel Suppliers can offer their products and services for ordering, booking or use within their business scope (e.g. B2B or B2C), and through which Platform visitors can view, search or compare the relevant products and services and make a booking request.
The information we provide is based on information provided to us by Travel Suppliers. We are responsible for the selection and application of fares/fees/prices, availability, terms and conditions and other important information displayed on our Platform. Although we endeavour to provide a quality Travel Service, we cannot verify or guarantee the accuracy, precision or completeness of the
information, and we cannot be held liable for any errors (such as manifest error or typographical error) or service interruptions (due to technical failure), The information contained in this website is provided for informational purposes only and is not intended to be relied upon for any
purpose other than for the purpose of providing you with information (e.g., whether temporary and/or partial or whether due to a breakdown, repair, update, improvement or maintenance of our Platform or otherwise), no inaccurate, misleading or erroneous information, or any lack of information. Our Platform does not constitute and shall not be deemed to constitute any form of recommendation or
endorsement of the quality, level of service or rating of each Travel Provider (or its equipment, attractions, vehicles, products or services, primary and secondary) offered to visitors, unless explicitly stated otherwise.
Our Travel Service is only available for private, non-commercial use. You may notresell, use, copy, monitor (e.g., by means of an indexing robot or screen captures), display, download, reproduce or deep-link to any content or information, reservations, software, tickets and/or any products or services
available on our Platform for any commercial or competitive activity or purpose.
Pricing and booking conditions
All rates shown for your stay include accommodation, breakfast, lunch, diner, airport/train station transfers, VAT, sales taxes (subject to change), tourist tax, government or local taxes and fees, unless otherwise stated on our Platform or on the booking confirmation email. Rates do not include extras (bar consumption, meeting room hire, massage table hire, etc.) Rates are subject to validity or expiry as specified on the Platform, where applicable.
Obvious errors (including typographical errors) are not binding. A reservation is considered to be validated upon receipt of payment and transmission of the names of the persons residing in the rooms. Spartner SAS respects your personal data. Please see our Privacy and Cookies page for more information. Spartner SAS respects your personal data. Please see our privacy and cookies page for more information.
Proposal of stays
Spartner SAS has contracted a specific number of rooms with all the Travel Suppliers present on the platform.
Only Travel Suppliers having a commercial relationship with Spartner SAS (under an agreement) will be made available on the Platform (for the promotion of their B2B and/or B2C product). The Platform is not an open platform (such as Amazon or eBay) on which End Users can make their product available (it is not a C2C platform). Spartner SAS does not allow non-professional parties to offer or
sell their products on or via the platform.
Each travel provider offers different services including check-in and check-out schedules that must be respected. This information is included in the hotel’s presentation on the platform.
Your room or flat will be available at reception from the time indicated on the platform. On the day of departure, you must vacate your room/apartment by the time indicated below.
Failure to comply with this check-out deadline may result in an additional night’s charge.
Correspondence and communications (future)
By making a Travel Reservation Request, you agree to receive (i) an email from us prior to your arrival date at the establishment, which will contain information about your destination and offers relevant to your Travel (Reservation Request) (including offers from our partners, if you have agreed to receive them).
Please see our Privacy and Cookies page for more information on how we may contact you.
In order to finalise and secure your Travel Booking properly, you are required to use your correct email address and to communicate the identity of all on-site users. We exclude all liability (and are not obliged to verify) any invalid or misinformed e-mail address, telephone number or credit card details.
Any complaint or claim against Spartner SAS or related to the Travel Service must be submitted promptly, within 30 days of the day on which the product or service ends (for example, the date of departure from the establishment). Any complaint or claim submitted after this 30 day period may be rejected and the claimant may lose the right to claim compensation (damage or cost).
For customers from the European Economic Area: we recommend that you contact our Customer Service Department (Customer Service contact: hop-teamservices@spartner-agency.com) to report any complaints. If you are unable to resolve the problem, you can add your complaint to the European Commission’s online dispute resolution platform. To access it, click here: http://ec.europa.eu/odr .
Hotel presentation
Please note that the Ranking is done via a complex, fully automatic ranking system (algorithm) that is continuously evolving to ensure that users find the accommodation that best suits them. Each ranking will be different for each client and for each search made as several criteria are taken into account,
such as the number of people, dates of stay or number of rooms. Please note that for your convenience, we offer several ways to rank Suppliers. For example, a customer may choose to rank an accommodation based on the lowest rate first, type of establishment, etc. A customer therefore has full control over the way in which the search results are presented to them.
The number of stars of the establishment displayed on the platform is not determined by Spartner SAS. The number of stars is determined by the establishment itself or by an independent (objective) star provider. The offers appear in the order of the number of stars (ascending or descending order)
proposed by the supplier to Spartner SAS. Depending on the (local) rules, the stars are awarded by an (independent) third party, for example an (official) organisation dealing with hotel classifications, or are based on the opinion of the establishments themselves, independently of any objective criteria. Spartner SAS does not impose any formal obligation regarding the number of stars and does not verify this information. Stars are used to evaluate the establishment according to regulatory requirements (if any) or, if no regulations are in place, according to hotel industry standards regarding rates, facilities and services offered (these requirements and standards may vary between different
countries and organisations).
Spartner SAS and the Travel Supplier are each entitled to terminate their partnership for any reason (including in the event of a breach of this contract or bankruptcy), subject to the notice period agreed between the parties.
Limitation of Liability
In accordance with the limits set out in these general terms and conditions of use, unless otherwise provided for by national public policy, we can only be held liable if you have suffered, paid or incurred direct damage that can be attributed to a failure to fulfil our obligations within the framework of our
services. Such damage may amount to up to the cumulative amount of the total cost of your booking, whether for a single event or a series of related events.
Nevertheless and unless otherwise provided for by national public policy, neither we nor our officers, directors, employees, representatives, subsidiaries, affiliates, distributors, (distribution) partners, sub-licensees, agents or other persons involved in the creation, sponsorship, promotion or provision of the Site and its contents, shall not be liable for (i) any punitive, special, indirect or consequential loss or damage, loss of production, loss of profit, loss of income, loss of business opportunity, loss or damage to the trademark or reputation, or loss of the right to indemnification ; (ii) any inaccuracies in the Travel Supplier’s (descriptive) information (including its fares,availability and information) made available on our Platform; (iii) any services provided or products offered by the Travel Supplier or other business
partners; (iv) all damages, losses and costs (punitive, special, indirect or consequential) suffered, incurred or paid by you arising out of, arising out of or in connection with the use of our Platform, the inability to use our Platform or the slowdown in its operation; or (v) any personal injury, death, damage to property or other damages, losses or costs (direct, indirect, special, consequential or punitive) suffered, incurred or paid by you, whether caused by (legal) acts, errors, failures, (gross) negligence, wilful misconduct, omissions, breach of contract, misrepresentation of facts, any tort or strict
liability attributable (in whole or in part) to the Travel Supplier or any of our other business partners (including its employees, management, officers, agents, representatives, subcontractors or affiliates) whose products and services are (directly or indirectly) offered or promoted on or via our Platform, including any (even partial) cancellation, overbooking, strike, force majeure or other event beyond our control.
Spartner SAS is not responsible for (and disclaims all liability in respect of) the use, validity, quality, adequacy, suitability and disclosure of the Travel, and makes no representations, warranties or conditions with respect thereto, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose.
You acknowledge and accept the entire liability of the relevant Travel Supplier in connection with the Travel (including for any warranties and representations assumed by the Travel Supplier). Any complaint or claim regarding the service offered on site by the Travel Supplier will be dealt with by the Travel Supplier. Spartner SAS is not responsible for these complaints and claims, or for the product, and declines all liability in this respect.
Intellectual property rights
Unless otherwise stated, the software required for our services or made available on our Platform and used by the latter, as well as the intellectual property rights (including copyright) of the content, information and materials on our Platform, are the exclusive property of Spartner SAS, its Travel Suppliers or its service providers.
Spartner SAS remains the sole owner of all rights, title and interest (relating to all intellectual property rights) in the Platform (including its presentation and infrastructure) on which the service is available (including translations).
Consequently, you are not authorised to copy, create links (hyper or deep) to our content, publish, promote, market, integrate or use in any other way our content (including its translations) or our brand without our formal written authorisation. To the extent that you use (all or part of) our content
(translations) or hold intellectual property rights on our Platform, our content (translations), you must assign and transfer all such rights to Spartner SAS. Any illegal use or action as mentioned above will constitute a material breach of our intellectual property rights (including copyright and database
rights).
Applicable laws, jurisdiction and settlement of disputes
These general conditions of use and the provision of our services are subject to and governed by French law. Despite this, any natural person using one of our services for a purpose that may be considered as being foreign to his or her professional activity (hereinafter also referred to as « the
customer ») may rely on the mandatory provisions in force in the country where he or she has his or her habitual residence (i.e. provisions which, in accordance with the laws of that country relating to the choice of applicable legislation, must be applied independently of said laws, hereinafter referred
to as « Mandatory Provisions »). Any dispute arising from these terms and conditions of use and our services shall be submitted exclusively to the competent courts in Paris, France. Notwithstanding the foregoing, a customer may also bring proceedings in accordance with the Mandatory Provisions before the courts of the country in which he is domiciled and proceedings may be brought against the customer only in the country in which he is domiciled. For customers who are nationals of the European Economic Area: we recommend that you contact our Customer Service Department at hop-teamservices@spartner-agency.com to inform them of any complaints. If you are unable to resolve the problem, you can add your complaint to the European Commission’s online dispute resolution
platform. To access it, click here: http://ec.europa.eu/odr
The original version of these general terms and conditions of use was written in French before being translated into English. This in-house translation is provided as a courtesy only and is not authentic. In the event of a dispute over the content or interpretation of these general terms and conditions of
use, or in the event of inconsistency or difference between the French version and a translated version, the French version shall prevail and be authentic unless otherwise provided for by national public policy. The English version is available on our Platform (by choosing the English interface) and can be sent to you upon written request.
If any provision of these terms and conditions of use is or becomes invalid, unenforceable or unenforceable, you will remain bound by all other provisions set forth in these terms and conditions. If this is the case, the invalid provisions shall be enforced unless otherwise provided by national public
policy and you agree to comply with provisions that would have the same effect as the invalid, unenforceable or non-binding terms of these Terms and Conditions of Use.
About Spartner SAS
The Travel Service is provided by Spartner SAS, a SAS registered in France and whose offices are located at 184 cours Lafayette in Lyon 69003, France. The company is registered with the Lyon Chamber of Commerce and Industry under number 431464395. The VAT number is FR74431464395 and the travel licence number is IM069100032.
Spartner SAS is headquartered in Lyon, France and is supported by various local offices around the world (the « Local Offices »). The Local Offices only provide an internal support role for and on behalf of Spartner SAS and some of them offer limited customer support services (by telephone only). The Local Offices do not own any Platform (and do not administer, manage, host or maintain the Platform) and have no power or authority to provide the Travel Service, to represent Spartner SAS or to enter into any contractual relationship on behalf of or for Spartner SAS. You have no relationship (legal
or contractual) with the Local Offices. The Local Offices do not operate and are not authorised to act as an authorised agent or service representative of Spartner SAS. Spartner SAS does not assume or accept any other domiciliation in any other place, location or office in the world (nor in its Local Offices), other than that of its registered office in Lyon.